User Guide
Troubleshooting
The faults that reach support every week, ordered by the symptom you see rather than its cause: misplaced printing, a licence that warns or locks, email that never arrives, a blank screen, a wrong next number, and restoring a backup.
Pages in this section
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Printing is misaligned on the paper
Fields come out shifted, cut off, or not at all. Three questions settle where the problem is — the printer, the template or the settings — and each answer points you to exactly what to adjust.
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Setting a Static IP for the Server Machine
The router hands out addresses automatically, so the server machine can get a different one after a reboot — and the program looks “down” to staff while it runs. Two ways to pin it: a router reservation, or a manual Windows setup with screenshots.